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Workshops and skills
Crucial Conversations
A two-day, in-person, instructor-led course teaching nine powerful skills for working through disagreements to achieve better results, backed by 30 years of social science.
How this helps at work
Gives you a method for the conversation you have been avoiding — raising a concern with a peer, a customer, or your own manager without the discussion breaking down.
Who it is for
Leaders at all levels of the organization. All employees could benefit from this course.
What you can develop
- Identify problems contributing to poor results and struggling relationships
- Keep composure when angry or defensive, and notice the stories you tell yourself
- Be clear with yourself and others about what you really want
- Share strong opinions without shutting down other viewpoints
- Create safety so you can talk to almost anyone about almost anything
- Spot the warning signs that safety and dialogue are at risk
- Find common ground even when it seems impossible
- Listen and respond effectively to concerns and feedback
- Turn each crucial conversation into action that leads to better outcomes
Format
Two days, in person, instructor-led.
About the content
This is a Sonoco course whose content is based on Crucial Conversations (Third Edition). You are taking part in Sonoco learning, not purchasing a book.